Use of Telehealth Services During Pre-Covid-19 & Post-Covid-19 Pandemic Take our survey and sign-up for the results. TAKE THE SURVEY IN LESS THAN 15 MINUTES FIND OUT MORE ABOUT HFG MEMBERSHIP yourwebsite: Fylles ikke ut om du er et menneske. 1. Is your organisation currently providing telehealth services?* Yes No 2. What is the nature of the telehealth services you currently provide?* Video Conferencing Social Media e.g. WhatsApp, Facebook etc. SMS Email Other 3. Did your organisation provide telehealth services before the pandemic?* Yes No 4. What is the nature of the telehealth services you provided?* Video Conferencing Social Media e.g. WhatsApp, Facebook etc. SMS Email Other 5. How many telehealth patients did you have before the pandemic?* 7. How would you rate your telehealth service performance in comparison to your face-to-face experience performance?* a. Much worse than the face-to-face experience b. Slightly worse than the face-to-face experience c. Just as good as the face-to-face experience d. Slightly better than the face-to-face experience e. Much better than the face-to-face experience f. Ex 8. Which of your organisation’s service areas has telehealth best supported?* a. Appointments management b. Prescription management c. Tacking patient history d. Patient engagement e. Resource management f. Patient reach/access g. GP services h. Routine care 9. Where is telehealth mostly applied in your institution?* a. Patient health and well-being planning b. Chronic disease management c. Pediatrics d. Gynaecology e. Wound management f. ENT g. Dermatology h. Depression & anxiety i. Other (please specify) 10. What in your experience has been the weakest aspect of the telehealth service provision over the pandemic?* a. Ineffective communication between teams b. Limitations of processes and procedures c. Limitations with technology d. Lack of joined-up working between the different operating units e.g. physicians and pharmacy, prescription management, obtaining pathology results e. Burden for complex care f. Reduced patient confidence in their doctor g. Inability to be physically examined h. Lack of technical competencies (professionals) 11. Does your organisation have future intentions to adopt telehealth for any of the areas in the previous question?* Yes No 12. What are the main barriers for your organisation in pursuit of its expansion plans?* a. Investment b. Loans/Cashflow Management c. Technology d. Applications & Systems e. Regulatory/Statutory Barriers f. Financial models (insurance and payment schemes) 13. Are you looking to expand or improve your telehealth service operations in the next?:* 3 to 6 months 6 to 9 months 12 months 18 months 14. What are the key areas of service expansion/improvement you will be focusing on?* a. Technology b. Operational infrastructure c. Processes d. Applications e.g. appointment booking systems, ePrescription, remote consultations, wearables, sensors etc. e. Staffing f. Professionals g. Products and service development h. Education & Upskilling 15. Please provide a description of the areas selected above.* 16. What would you say are the main barriers prohibiting take-up of telehealth in the country?* a. Education and awareness b. Lack of technology infrastructure c. Patient trust d. Patient security e. Professional experience f. Complexity of solutions g. Cost of network access h. Network availability i. Insurance and healthcare plans 17. Please prioritise the selection in question 16 (order 1 to 9) a. Education and awareness b. Lack of technology infrastructure c. Patient trust d. Patient security e. Professional experience f. Complexity of solutions g. Cost of network access h. Network availability i. Insurance and healthcare plans 18. What are the key barriers to your service improvement/expansion ambitions in telehealth? (Rate 1 to 10) a. Investment and financing b. Technology c. Expertise d. Processes & procedures e. Regulatory standards f. Licenses and certificates g. Data protection/liabilities h. Professional services support i. Patient awareness j. Trust k. Service delivery models 19. Which areas would you seek financial, technical or operational support? (Please rank 1 to 9 under each heading) a. Education and awareness b. Lack of technology infrastructure c. Patient trust d. Patient security e. Professional experience f. Complexity of solutions g. Cost of network access h. Network availability i. Insurance and healthcare plans Title* First Name* Last Name* Job Title* Responsibility* Gender* Email* Telephone* Mobile* Organisation* Industry/Sector* Building Name/No* Street Name* Town* City* Region* District* Zip-Postcode-Digital Address* Organisation Name* Company Website*
